Question 1

How can I make a reservation?

Accepted Answer

You can make a reservation by calling us, sending a message via WhatsApp, or filling out our online booking form. We provide 24/7 service.

Question 2

Is payment required for reservations?

Accepted Answer

No, reservations are free. You can pay at the end of your trip by cash or credit card.

Question 3

What is your cancellation policy?

Accepted Answer

You can cancel your reservation free of charge at least 2 hours in advance. Call us or send a WhatsApp message to cancel.

Question 4

How far in advance should I book an airport transfer?

Accepted Answer

We recommend booking airport transfers at least 24 hours in advance. However, for urgent situations, we also accept bookings 2-3 hours ahead.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cash (TL) and all major credit cards (Visa, Mastercard, Troy). POS terminals are available in all our vehicles.

Question 6

How are prices determined?

Accepted Answer

Taximeter is used for city rides. Fixed prices apply for airport transfers and hourly rentals. Net price information is provided during booking.

Question 7

Is there an extra charge for luggage?

Accepted Answer

There is no extra charge for standard luggage (suitcases). Please inform us during booking for large or special luggage.

Question 8

Do you provide service during night hours?

Accepted Answer

Yes, we provide 24/7 uninterrupted service. You can make reservations or call for a car even during night hours.

Question 9

How clean and safe are your vehicles?

Accepted Answer

All our vehicles are regularly cleaned and disinfected. Our vehicles undergo regular annual maintenance and are insured.

Question 10

Are your drivers experienced?

Accepted Answer

All our drivers have at least 5 years of driving experience and are professional and reliable. They work with a focus on customer satisfaction.

Question 11

What is the minimum duration for hourly rental?

Accepted Answer

Our hourly rental service is offered with a minimum of 3 hours. We have 3, 6, 12, and 24-hour packages available.

Question 12

Do you offer child seat service?

Accepted Answer

Yes, if you indicate your need for a child seat during booking, we provide it free of charge.

Frequently Asked Questions

Reservations